Frequently Asked Questions
General Inquiries
Is there a discount code available?
All first-time customers will see an automatic 10% discount at checkout on the purchase of two or more SafetySocks.
What method of payments are accepted?
We accept Visa, MasterCard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay, PayPal, and gift cards purchased through the www.safetysock.com website.
How long will it take to receive my order?
We currently take 2 days to process your order and we ship through the United States Postal Service (USPS).
When you spend USD $50.00 or more on Products, you receive free shipping within the mainland USA (Not including Alaska and Hawaii).
Shipments typically take 2-4 days in the USA. Due to recent changes in the USPS, shipping
may actually take longer. Please go to the USPS site: Delayed mail
and packages? (usps.com).
For all international orders, we ship using USPS Priority International service. However, extra time may be required due to the customs inspection of your country.
If anything arrives damaged, we ask you to contact us within 2 business days at info@globosocks.com.
Can I change my shipping address?
Please contact us via email us at info@globosocks.com for any changes regarding the delivery address. Changes to shipping address may not be possible if the order has begun to process. A customer support representative may be able to provide further information.
How can I check if an item will be restocked?
Please contact our customer support team for restocking inquiries. A representative will be able to provide an estimated restocking date if applicable.
Can I place an order for an item that is out of stock?
No, we are not able to process any orders for out-of-stock items. You may contact us info@globosocks.com to request for a notification to be sent when the
desired item is available.
How can I contact you?
Contact us via email us at info@globosocks.com.
Products
Where does one store SafetySock®? How easy is it to stored?
SafetySock® should be stored inside the vehicle at a very easily accessible place, such as in a glove compartment, cup holder, or center console. Since SafetySock® is made of pliable material, to becomes very easy to store since it can be folded or rolled up and can be squeezed into small places. It is recommended that SafetySock® be stored inside the vehicle as the safest alternative.
Is SafetySock® washable?
Yes, wash warm, do not bleach, tumble dry low, do not iron, do not dry clean.
How easy is it to use a SafetySock®?
The SafetySock® can easily be deployed from sitting within the vehicle, simply rolling down the window, and applying the SafetySock® over the outside mirror.
How is the SafetySock® different from other emergency road side kits?
Most emergency road side kits are kept in the trunk of a vehicle and requiring the driver to exit the vehicle. The SafetySock® is designed to be kept INSIDE the vehicle and applied by simply rolling down the window and placed over the outside, side view mirror, thereby allowing the driver to remain in the vehicle where research indicates is the safest place during emergency roadside situations.
Why is SafetySock® recommended when one can just turn on the vehicle’s blinking lights?
Despite the fact that vehicle safety visibility equipment exist already, traffic crashes and fatalities are still on the rise, especially as traffic volume increases. So more effective visual disruptors, not less, are needed.
What types of materials are the SafetySock® made out of?
The SafetySock® is made out of the highest quality 3M reflective materials and meets ANSI Class II reflective.
Why is SafetySock® recommended when there are already other safety devices, such as flares, reflective triangles, cone, etc.?
Recent driver training curricula strongly recommend that people remain inside the vehicle when stalled on the road, median, or roadside. Using the SafetySock® enables people to remain inside the vehicle while increasing visibility.
Orders
How can I track my order?
An email notification will be sent notifying the package is in route. The email will contain the carrier, tracking number, and estimated delivery date.
How can I change the size, color, unit(s) of my order?
After an order has been accepted, we are unable to make any changes to any existing order. Please contact us via email us at info@globosocks.com. We may be able to cancel the order and begin a new order. If the order has already begun to process, no changes can be made and a return request will need to be initiated upon delivery.
Can I cancel my order?
Please contact us via email us at info@globosocks.com. We may be able to cancel the order. If the order has begun processing, we are unable to cancel the order. The normal return policy procedure would need to be initiated.
I received my order but received the wrong item/defective item. What do I do?
Please contact us via email us at info@globosocks.com. Please be ready to provide your order number and a brief description of the issue. A representative will help to resolve the problem.
Returns/Refunds & Warranty
Can I exchange an item?
At this time, we do not offer exchanges for varying circumstances. A return request will need to be submitted and a new order may be placed for the desired product.
How do I get a return shipping label?
A return request will need to be submitted before returning an item. Upon requesting a return, instructions will be provided on how to complete your return. The instructions will include the return address but a shipping label will not be provided. Buyers are responsible for return shipping costs and may select your preferred shipping carrier.
What is our returns policy?
Sale items cannot be returned. Sale is final.
On all other regular priced items, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@globosocks.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
What is our refunds policy?
Products that show tracking to have been received by purchaser will be deemed received.
If purchaser can prove they do not have products we will re ship items once but will not refund any product that shows arrived to address given. Examples such as police report of mail theft would satisfy this proof.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Do you offer a warranty policy?
Globosocks is happy to provide registered users with a 90-day warranty from the day the order is placed. Warranty claims can be made for manufacturing or material defects for items purchased from safetysock.com, Amazon, and other retail stores. You may be asked to provide photos of the items to ensure the best solution is provided. To request a warranty claim, please contact our customer support team at info@globosocks.com.
Can I get store credit instead of a refund?
At this time, we do not offer store credit. All refunds will be processed to the original payment method.
When will I receive my refund?
Upon receipt of the returned item(s) a full refund will be issued back to the original payment method. An email notification will be sent with the refund information. Please allow 3-5 business days for the funds to be made available.